Refund policy

Last updated October 28, 2026.

If your photo is rejected by the issuing authority, or you're not happy with your purchase for any reason, ask for a full refund within 30 days of purchase. No forms and no questions.

How to ask

Email us at help@familypassportphoto.com with the email address you paid with, or reply to your PayPal receipt. We process the refund to your original payment method through PayPal.

Before you ask

If a check flagged something, you can retake and reprocess as many times as you like while the page is open, at no extra cost.